Privacy Policy

Effective Date: September 20, 2026

Welcome to Pallet Liquid (“Company,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://palletliquid.com/, place an order, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website or services.

Personal Information

Depending on how you use our website, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and transaction information

  • Information you provide when contacting customer support

  • Payment-related information required to process an order

Payment information may be processed directly by third-party payment processors. We generally do not store complete payment card details on our own systems.

Non-Personal Information

We may automatically collect certain technical and usage information, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of website visits

  • General website usage information

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Communicate with you about your orders

  • Respond to questions and customer support requests

  • Provide and maintain our website and services

  • Improve website functionality and customer experience

  • Process payments and transactions

  • Prevent fraud, unauthorized activity, and security threats

  • Comply with applicable legal and regulatory requirements

  • Send promotional or marketing communications where permitted and where you have provided the appropriate consent

We do not use your personal information for purposes unrelated to the operation of our business except where permitted by law or with your consent.

3. Cookies and Tracking Technologies

Pallet Liquid may use cookies, pixels, analytics tools, and similar technologies to improve website functionality and understand how visitors use our website.

These technologies may be used to:

  • Remember preferences

  • Maintain shopping and checkout functionality

  • Understand website traffic and usage

  • Improve website performance

  • Analyze marketing effectiveness

  • Support security and fraud prevention

You can adjust your browser settings to refuse or delete cookies. Disabling certain cookies may affect the functionality of some areas of the website.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share information when reasonably necessary to operate our business, provide services, complete transactions, or comply with legal obligations. This may include sharing information with:

  • Payment processors to process transactions

  • Shipping and freight carriers to deliver orders

  • Website hosting and technology providers that support our website

  • Analytics and service providers that help us operate and improve our services

  • Professional advisors or service providers where necessary

  • Government agencies, courts, law enforcement, or other authorities when required or permitted by applicable law

Third-party service providers may only receive information reasonably necessary to perform the services they provide to us.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

Payment processors may collect and process payment information in accordance with their own privacy policies and terms. We encourage you to review the privacy policies of any payment provider used during checkout.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system is completely secure. Therefore, we cannot guarantee that your information will always remain completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide services

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud and misuse

  • Comply with legal, accounting, tax, or regulatory obligations

  • Enforce our agreements and protect our legal rights

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Request information about how your personal information is processed

  • Request data portability where applicable

To exercise an applicable privacy right, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Your rights may be subject to legal limitations and exceptions.

9. Marketing Communications

If you choose to receive promotional communications from us, we may send information about products, services, offers, or other business updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, payment notices, and customer-service responses, may still be sent when necessary to complete or manage your order.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, payment providers, shipping services, or other external platforms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

12. International Visitors

If you access our website from outside the United States, your information may be processed, stored, or transferred in the United States or other locations where our service providers operate.

Privacy and data protection laws may differ between jurisdictions.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or privacy practices.

When changes are made, the updated policy will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Pallet Liquid
Website: https://palletliquid.com/
Email: support@palletliquid.com

15. Consent

By using our website, you acknowledge this Privacy Policy and agree to its applicable terms.

If you do not agree with this Privacy Policy, please discontinue use of the website.