REFUND AND RETURNS POLICY

Last Updated: September 20, 2026

Thank you for shopping with Pallet Liquid.

We want our customers to have a clear understanding of our return and refund procedures. This Refund and Returns Policy explains the conditions that apply to products purchased through our website.

1. Definitions

For the purposes of this Refund and Returns Policy:

  • Company means Pallet Liquid (“we,” “us,” or “our”).

  • Goods means products offered for sale through our website.

  • Order means a request placed by you to purchase Goods from us.

  • Service means the Pallet Liquid website.

  • Website means https://palletliquid.com/.

  • You means the individual or legal entity purchasing or using the Service.

2. Order Cancellation

Cancellation requests may be submitted before an order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be available and the return provisions below will apply.

To request an order cancellation, contact us as soon as possible at:

Email: support@palletliquid.com

Please include your order number and the reason for your cancellation request.

3. Returns

Because many of our products consist of liquidation, surplus, overstock, customer-return, or mixed inventory, product condition and contents may vary by listing.

Return eligibility depends on the specific product listing and its stated condition.

Where a return is approved, the following general conditions may apply:

  • The return must be authorized by Pallet Liquid before shipment.

  • The product must correspond to the order placed.

  • Products must be returned in the condition required by the applicable product listing or return authorization.

  • Returns must be shipped within the timeframe provided by our customer service team.

  • Customers may be responsible for return shipping costs unless the return is due to an error on our part or applicable law requires otherwise.

Do not ship merchandise back to us without first contacting our support team.

4. Liquidation Inventory and Product Condition

Liquidation merchandise may include overstock, surplus inventory, customer returns, clearance merchandise, discontinued products, or mixed-condition goods.

Because of the nature of liquidation inventory, individual items may show signs of handling, packaging damage, wear, or other characteristics described in the relevant product listing.

Customers should carefully review the product description, condition information, photos, manifest information where available, and other listing details before placing an order.

5. Damaged or Incorrect Orders

If your shipment arrives damaged, contains incorrect merchandise, or has a significant issue that differs from the applicable product description, contact us as soon as possible at support@palletliquid.com.

Please provide:

  • Your order number

  • A description of the issue

  • Photographs of the shipment and merchandise

  • Photographs of the shipping packaging

  • Any relevant freight or delivery documentation

We will review the information and determine the appropriate resolution in accordance with our policies and applicable law.

6. Non-Returnable Items

Certain products or orders may not be eligible for return, including where applicable:

  • Products clearly identified as final sale

  • Merchandise sold with specific liquidation or clearance conditions

  • Products that have been altered, damaged, or materially changed after delivery

  • Products returned without prior authorization

  • Customized or specially sourced orders where applicable

  • Products that cannot legally or practically be returned

This list may vary depending on the product and applicable law.

7. Refunds

Once an approved return has been received and inspected, we will determine whether the order qualifies for a refund.

If approved, the refund will generally be issued using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

We reserve the right to deduct applicable costs where permitted by law and under the terms applicable to the order.

8. Return Shipping

Unless otherwise agreed in writing, customers are responsible for the cost and risk associated with returning merchandise.

We recommend using a reputable shipping service that provides tracking and, where appropriate, insurance.

Pallet Liquid is not responsible for merchandise lost or damaged during an unauthorized return shipment.

9. Refund Exceptions

Certain products, promotions, discounted merchandise, clearance inventory, or liquidation lots may be subject to specific return or refund conditions.

Any special conditions will be communicated in the applicable product listing or order terms.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

10. Refund Processing

Approved refunds will be processed after the returned merchandise has been received and reviewed, unless otherwise required by applicable law.

The time it takes for the refund to appear in your account depends on your payment method and financial institution.

11. Exchanges

We do not guarantee product exchanges because liquidation inventory is often limited and may not be restocked.

Where an exchange is possible, it will be considered on a case-by-case basis and subject to inventory availability.

12. How to Request a Return or Refund

To request a return or refund, contact us at:

Pallet Liquid
Email: support@palletliquid.com
Website: https://palletliquid.com/

Please include your order number, product details, reason for the request, and supporting photographs or documentation where applicable.

Our team will review your request and provide instructions if the return is approved.

13. Changes to This Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions about our Refund and Returns Policy, returns, cancellations, or refunds, please contact:

Pallet Liquid
Website: https://palletliquid.com/
Email: support@palletliquid.com